reviews

Aside from providing a rating, I rarely ever write a review unless I have an extraordinary experience for better or worse. I am a new homeowner going on 2-3 years and used services through Cmags HVAC again. The first year I moved into this home, I had to have a new heating and air conditioning unit replaced. I learned of this company at random at a nearby nutrition shop in my neighborhood. Since then, I wouldn’t recommend anyone else other than this company. Professional, courteous, responsive, friendly, experienced, honesty, integrity…the list goes on. Just over a week ago, I had an issue with my other furnace. I contacted Cmags and they sent their technician, Shawn to inspect, diagnosis, review, test and ultimately resolve the issue – with many hours of due diligence, troubleshooting and testing, what I hoped would be a small issue turned out to be a much larger endeavor than we both imagined. Not only was it extremely time consuming for Shawn, but he was by far, one of the most knowledgeable and motivated workers I’d ever encountered. He did everything he could last week, only to realize there was a much larger issue that would require an all-day return to dismantle and install new parts. After 6 hours, he just finished and everything couldn’t be better. At some point, most workers probably wouldn’t have wanted to be bothered any longer and just indicate they couldn’t figure out the issue and leave it for another company to handle. Not Shawn – he was relentless on figuring out the issue and correcting. His expertise and ability to communicate was extraordinary. He provided tremendous and very helpful tips with regards to maintenance, air flow quality and more – I could not be happier with the work that was done. I would highly recommend Shawn for his outstanding professionalism.